Privacy notice

• Will of Africa Training, your employer or the organisation that added you, is responsible for your information. It decides who takes which courses and how the results are used.
• ETASCO runs the site for Will of Africa Training, as its operator. We only use your information to provide this site, under a written agreement with Will of Africa Training. We never sell it or use it for marketing.

For questions or requests, contact your training admin, through the Help page. You can also email ETASCO at learn.support@etasco.co.za, and we'll pass your request to Will of Africa Training.

• Your name, and your work email address or employee number.
• Your role, the groups you're in, the courses assigned to you and their due dates.
• Your progress in each course: where you stopped, scores, quiz answers, time spent, and start and finish dates.
• Your certificates: certificate number, check code, issue date and expiry date.
• Questions you send to your training admins.
• Sign-in records, including your IP address and browser details.
• A record of the emails sent to you, and whether they were delivered.

We don't ask for your ID number, health information or date of birth. Please don't type them into questions or other free-text fields.

• What you do on the admin pages is kept in the site's activity log, which the site's other admins can see.
• Support requests you send ETASCO, and any screenshots you attach, are kept so we can help you.
• If you give ETASCO your phone number or job title, ETASCO keeps them to manage Will of Africa Training's account. For these details ETASCO is responsible for your information.

• To let you sign in and take your courses, and pick up where you left off.
• To show you, and your training admins, what's done, what's due and what's overdue.
• To issue your certificates, and let others check that they're genuine.
• To send you sign-in codes, invitations and reminders about due dates and expiring certificates.
• To keep the site secure and stop misuse.

• Your training admins at Will of Africa Training see your courses, progress, results and certificates, and the questions you send them. They also get emails listing who is overdue or has an expired certificate, including your name if you are on it.
• ETASCO staff can open Will of Africa Training's site to give support. These visits are recorded in Will of Africa Training's activity log.
• Anyone who has your certificate, or its number and check code (for example a future employer), can check it, also by scanning its QR code. The check page shows your name, the course, the dates and whether it's valid. It never shows your email address or score.
• Other organisations using ETASCO Learn can't see your information, unless they have also added you to their own site. Then both see the same name and email address for you.

ETASCO uses these providers to run the site. Each is bound by an agreement that protects your information to POPIA's standard, including when it is stored outside South Africa.

• Supabase stores the site's data and files, and handles sign-in, on servers in Ireland, in the European Union. Supabase Inc. is based in the United States.
• Vercel runs the site, on servers in Dublin, Ireland, in the European Union. Vercel Inc. is based in the United States. Requests reach Vercel through its worldwide network, usually at the point nearest you.
• Resend sends the site's emails, from the European Union.

Videos in courses: if a course includes a YouTube or Vimeo video, that service receives your IP address and browser details when the video loads, and may set its own cookies.

The site uses one cookie to keep you signed in, and, if you choose a light or dark theme, one to remember it. There are no analytics, advertising or tracking cookies.

• Your information is kept while Will of Africa Training uses ETASCO Learn and has you on this site.
• Will of Africa Training can remove you for good. Your name, contact details, saved progress and quiz answers are then deleted. Your results and certificate records stay without your name, so a certificate you were issued can still be checked.
• If Will of Africa Training stops using ETASCO Learn, its data is deleted within 90 days.
• Copies in backups are deleted within 12 months.

Under POPIA you can:

• Ask what information is held about you, and get a copy.
• Ask for wrong information to be corrected, or for information that's no longer needed to be deleted.
• Object to how your information is used.
• Complain to the Information Regulator.

Start with your training admin, through the Help page. If you're not satisfied, you can contact the Information Regulator:

• Website: inforegulator.org.za
• Phone: 010 023 5200 (toll-free 0800 017 160)
• POPIA complaints: POPIAComplaints@inforegulator.org.za

If this notice changes, the new version will be on this page, with the date it was updated.